Refund policy
RETURNS & REFUNDS POLICY
We want you and your pet to be completely happy with every Furrlo purchase. If for any reason you're not satisfied, we're here to help.
30-Day Return Window You have 30 days from the date of delivery to request a return or refund. After 30 days, we are unable to offer a refund or exchange.
Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging, and accompanied by proof of purchase.
Non-Returnable Items
- Items that have been used or opened
- Perishable goods or consumable products
- Items purchased on final sale
How to Request a Return To initiate a return, please email us at petjamstore@gmail.com with your order number and reason for return. Do not send items back without contacting us first.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Your Rights As a UK consumer, you are also protected under the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.